Terms Of Service

Terms of Service

Last updated: May 21, 2025

1. Introduction

Welcome to Lorelight. These Terms of Service ("Terms") govern your use of our website, products, and services ("Services") provided by French Together Limited ("Company", "we", "us", or "our"), registered in England and Wales (No 14846069) with its registered office at 69 Church Way, North Shields, Tyne + Wear, United Kingdom, NE29 0AE.

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Services.

2. Definitions

For the purpose of these Terms:

  • "User", "You", and "Your" refers to the individual, company, or organization that has visited or is using the Services.
  • "Content" refers to any text, information, images, or other material that is posted to, processed by, or transmitted through our Services.
  • "Account" refers to a unique authentication credential, identifier, and associated information created to access and use the Services.
  • "Subscription" refers to the recurring payment arrangement for continued access to the Services.

3. Account Registration

To use certain features of our Services, you may be required to register for an Account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. We reserve the right to suspend or terminate your Account if any information provided proves to be inaccurate, not current, or incomplete.

You are responsible for safeguarding your password and for all activities that occur under your Account. You agree to notify us immediately of any unauthorized use of your Account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with this section.

4. Subscriptions and Billing

4.1 Free Trial. We may offer a free trial period for our Services. At the end of the free trial period, your Account will automatically transition to a paid Subscription unless cancelled prior to the trial expiration.

4.2 Subscription Fees. You agree to pay all fees associated with your Subscription plan. Fees are payable in advance and non-refundable except as provided in our Refund Policy or as required by law. Your Lorelight subscription is managed by our online reseller Paddle.com who are the Merchant of Record for your subscription and provide all customer service inquiries and handles returns.

4.3 Automatic Renewal. Unless you notify us otherwise, your Subscription will automatically renew at the end of the billing period at the then-current rates. You authorize us to charge your payment method on file for the renewal term.

4.4 Changes to Fees. We reserve the right to modify our fees at any time. If we increase Subscription fees, we will provide at least 30 days' advance notice before implementing the change. Continued use of the Services after the fee change takes effect constitutes your agreement to pay the modified amount.

4.5 Taxes. You are responsible for all taxes (excluding taxes on our net income) associated with your use of the Services.

5. Acceptable Use

You agree not to use the Services to:

  • Violate any applicable laws, regulations, or third-party rights
  • Engage in any unauthorized or illegal activities
  • Upload or transmit malicious code, viruses, or harmful data
  • Interfere with or disrupt the integrity or performance of the Services
  • Attempt to gain unauthorized access to the Services or related systems
  • Collect or harvest any personally identifiable information from other users
  • Impersonate any person or entity or misrepresent your affiliation with a person or entity
  • Use the Services in any manner that could disable, overburden, damage, or impair the Services

6. Data Usage and Privacy

Your use of our Services is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the practices described in the Privacy Policy.

We may use aggregated and anonymized data derived from your use of the Services to improve our offering, for research purposes, and to provide benchmarking and other comparative metrics to our users.

7. Intellectual Property

7.1 Our Intellectual Property. The Services and their original content, features, and functionality are owned by Together Limited and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not duplicate, copy, or reuse any portion of the HTML/CSS, JavaScript, visual design elements, or concepts without express written permission from us.

7.2 Your Content. You retain all rights in, and are solely responsible for, the Content you submit to our Services. By submitting Content to the Services, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute your Content in connection with providing and improving the Services.

7.3 Feedback. If you provide us with any feedback or suggestions regarding the Services, you assign to us all rights in such feedback and agree that we shall have the right to use such feedback in any manner we deem appropriate.

8. Third-Party Services

The Services may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such websites or services.

9. Termination

9.1 Termination by You. You may terminate your Account and Subscription at any time by following the instructions on our Services or by contacting our support team.

9.2 Termination by Us. We may terminate or suspend your Account and access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease.

9.3 Effects of Termination. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

10. Disclaimer of Warranties

The Services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted or error-free, that defects will be corrected, or that the Services or the servers that make them available are free of viruses or other harmful components.

11. Limitation of Liability

To the maximum extent permitted by law, in no event shall we, our directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Services; (ii) any conduct or content of any third party on the Services; (iii) any content obtained from the Services; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

Our total liability to you for all claims is limited to the amount you paid us for the Services in the 12 months preceding the event giving rise to the liability.

12. Indemnification

You agree to defend, indemnify, and hold harmless Together Limited, its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Services; (ii) your violation of any term of these Terms; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that your Content caused damage to a third party.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Services after any revisions become effective, you agree to be bound by the revised terms.

14. Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

15. Dispute Resolution

If you have any concerns or disputes about our Service, we encourage you to contact us first at [email protected] and we'll do our best to resolve the issue directly.

For any dispute not resolved through our customer service channels, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.

If you are a consumer, you may also have the right to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be accessed at http://ec.europa.eu/consumers/odr/. This is a voluntary service and we are not obliged to nor do we agree to our consumers' disputes being resolved by the bodies listed.

16. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published by us on the Services, shall constitute the entire agreement between you and us concerning the Services.

17. Contact Information

If you have any questions about these Terms, please contact us at:

French Together Limited
69 Church Way
North Shields, Tyne + Wear
United Kingdom, NE29 0AE
[email protected]